Delete your account & data
You can delete your Ordo account and everything tied to it, at any time. Here are the two ways to do it, what gets removed, and how long it takes.
1. In the app (fastest)
If you can sign in to Ordo:
- Open Settings → Account → Delete Account.
- Type DELETE to confirm.
- Your account is signed out immediately and scheduled for deletion.
2. By request (if you can't sign in)
Email [email protected] from the email address on your account, with the subject "Delete my account". We'll verify it's you and delete your data within 30 days. You don't need the app installed to make this request.
3. What gets deleted
- Your account and login (email, authentication data).
- Your cars, and their maintenance, fuel, cost, and reminder logs.
- Your JoeBot chat history and any feedback you submitted.
- Your usage/energy records and preferences.
4. What may be kept, and why
We only keep what the law requires or what is fully de-identified:
- Records we're legally required to retain (for example, transaction records for tax/accounting), for the minimum period required, then deleted.
- Aggregated or anonymized data that can no longer identify you.
- Security logs, only for as long as needed for that purpose.
5. Timeline
Deletion is scheduled as soon as you confirm, with a 30-day grace period during which you can cancel by contacting us — after that, your data is permanently removed and cannot be recovered.
6. Questions
Anything unclear? Email [email protected]. See also our Privacy Policy for how we handle your data.
Ordo. Know your car. Own your journey.