TSB : Radio Diagnosis Worksheet Repair Centers (68-96-01A)

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WARNING: This page is about the Camaro Base, 2.5 2, Automatic, 200C/MV9, which is a different variant/trim than selected. Publication date: 1996-10-01 Reference number: 68-96-01A Supersedes refnos: 68-96-01 RADIO DIAGNOSIS WORKSHEET REPAIR CENTERS RADIO DIAGNOSIS WORKSHEET REPAIR CENTERS TECHNICAL SERVICE BULLETIN Reference Number(s): 68-96-01, 68-96-01A PROCEDURE TO HANDLE CUSTOMER RADIO CONCERNS Model(s): 1997 GM and Prior Passenger Cars and Trucks Section: 9 - Accessories Bulletin No.: 68-96-01A Date: October, 1996 NOTE: This bulletin supersedes Technical Service Bulletin 68-96-01, dated September, 1996, which changes the Sales Center Information to Service Center Information. SERVICE INFORMATION Many of the radios being returned to the Delco Electronics remanufacturing centers have been misdiagnosed. This misdiagnosis results in unnecessary customer comebacks, decreased customer satisfaction and reduces the availability exchange radios. To resolve these issues, the following information was developed to give General Motors' dealers a common service process to handle customer audio system concerns. When a customer either calls or comes in with a concern about the radio system in their vehicle, it is important that as much information as possible is gathered. This process begins with the Service Consultant asking the customer specific questions related to their vehicle as outlined on the Service Writer/Customer Check list. See See Fig 1 and Fig 2 . Once the Service Consultant has completed the diagnostic worksheet, it should be attached to the customer repair order for the technician. This worksheet should help the technician determine if the concern is vehicle related or radio related. Two excellent service manuals are also available for this purpose and are available from General Motors at the address shown below. A service bulletin, 34-92-12, Radio Frequency Interference Diagnosis, is also available as is assistance from the Divisional Technical Assistance Centers. Mascotech Mktg. Service 1972 Brown Road Auburn Hills, MI 48326 1-800-393-4831 Delco Electronics Sound Service Audio Systems Diagnostic Guide P/N 19007.03-1A @ $10.00 per manual STG Audio Systems Training manual P/N 19007.03-2 @ $15.00 per manual Repairs to the vehicle or the audio system can usually be done very quickly and the vehicle returned to the customer that day. If the diagnosis indicates that the radio needs to be replaced, remove the radio from the vehicle and order an exchange radio from your local AC Delco radio exchange center. There are 28 approved AC Delco exchange centers nationally. See SERVICE CENTER INFORMATION . If your local exchange center does not have the required exchange radio, it is important that you contact the AC Delco locator service. This service can be found on the Service Parts TRACS system 1-800-433-6961, prompt 4. It will be necessary to request overnight shipping so that the owner's vehicle is retained at your dealership for only one night. If the vehicle is kept overnight and it is a warranty repair, the customer should be offered courtesy transportation or alternate transportation. Please do not return the vehicle with the suspect radio installed or without a radio. Many of our vehicles today use a multiplex wiring system and the vehicle will not run correctly without a radio. When you receive the exchange radio, please return the removed radio to the AC Delco Exchange Center within 24 hours (please enclose the diagnostic worksheet that the Service Consultant and the Technician used with the removed radio along with the 1078 form). This will help the AC Delco Exchange Center. In the event you know the vehicle will need a radio before the customer brings the vehicle in, every effort should be made to have a pre-exchanged radio available. Radio identification lists to help you select the correct radio are at Fig 3 thru Fig 9 . SERVICE CENTER INFORMATION ARIZONA Jimmy's Radio 3839 N. 16th Street Phoenix, AZ 85016 (602) 264-1379 FAX (602) 254-6697 (800) 227-7234 - National CALIFORNIA Auto Electric Radio 1841 W Commonwealth Fullerton, CA 92633 (714) 871-7357 FAX (714) 871-2062 (800) 321-6970 - National Speed-O-Tach, Inc. 4090 Pike Lane Concord, CA 94520 (510) 691-4090 FAX (510) 691-4101 (800) 442-4491 - National COLORADO Instrument Sales and Svc 4990 Nome St. Suite C Denver, CO 80239 FAX 800-272-3628 (800) 666-5469 - National FLORIDA Techni-Car Inc. 450 Commerce Oldsmar, FL 34677 (813) 855-0022 FAX (813) 855-2101 (800) 886-0022 - National GEORGIA Speedometer Service 8471 Roswell Road Atlanta, GA 30350 (770) 998- 1666 FAX (770) 993-0252 (800) 322-1827 - In State (800) 241-2385 - Out-State ILLINOIS D & B Auto Radio, Inc. 2140 Corporate Drive Addison, IL 60101 (630) 916-8787 FAX (708) 916-8922 (800) 323-4813 - National MARYLAND Caton Radio, Inc. 6328 Baltimore Nat. Pike Catonsville, MD 21228 (410) 747-8667 FAX (410) 788-4386 (800) 443-6709 - National MASSACHUSETTS Modern Radio Shop 34 Broadway Wakefield, MA 01880 (617) 246-2052 FAX (617) 246-2078 (800) 848-4001 - National MICHIGAN Specmo Enterprises 2850 West 11 Mile Road Berkley, MI 48072 (810) 399-9806 FAX (810) 399-0493 (800) 545-7910 - National MINNESOTA Auto -Sound Entronix 9600 54th Avenue North Minneapolis, MN 55442 (612) 559-9654 FAX (612) 559-9652 (800) 328-0795 - National MISSOURI Autronics Auto Spec. 1450 Page Industrial Ct. St.Louis, MO 63132 (314) 423-2323 FAX (314) 423-2841 (800)-325-1325 - National NEW JERSEY Eastern Electronics Inc. 180 Essex Street Hackensack, NJ 07601 (201) 342-3945 FAX (201) 342-1163 (800) 221-2138 - National NEW YORK United Radio Service 5705 Enterprise Pkwy East Syracuse, NY 13057 (315) 446-5570 FAX (315) 446-2434 (800) 448-0944 - National Model Electronics 321 W. Route 59 Nanuet, NY 10954 (914) 623-8020 FAX (914) 623-2747 (800) 433-9657 - National NORTH CAROLINA Downtown Radio Service 2908 Stewart Creek Charlotte, NC 28216 (704) 391-0801 FAX (704) 393-9145 (800) 537-0116 - National OHIO Dayton Speedometer 7476 Webster Street Dayton, OH 45414 (513) 454-4700 FAX (513) 454-4711 (800) 543-9687 - National Electra-Sound, Inc. 5260 Commerce Pkwy W Parma, OH 44130 (216) 433-1050 FAX (216) 433-9425 (800) 262-9606 - National PENNSYLVANIA R. T. Grim Company 400 Regis Ave. Pittsburgh, PA 15236 (412) 655-1574 FAX (412) 655-0988 (800) 222-5509 - National H & R Auto Radio Serv. 155 York Road Warminister, PA 18974 (215) 672-3707 FAX (215) 672-4277 (800) 523-6605 - National TENNESSEE Rickwood Radio Service 1830 Airlane Drive Nashville, TN 37210 (615) 889-3270 FAX (615) 391-3842 (800) 423-4142 - National TEXAS Speedometer Service, Inc. 3227 Skylane Drive Carrollton, TX 75006 (214) 380-8944 FAX (214) 407-0164 (800) 336-3998 - National Zener Electronics 10535 Harwin Houston, TX 77036 (713) 981-5700 FAX (713) 981-5900 (800) 992-1092 - National VIRGINIA Southern Autotronics 3300 Norfolk Street Richmond, VA 23230 (804) 353-5400 FAX (804) 358-3216 (800) 572-2880 - In State (800) 446-2880 - Out State WASHINGTON Instrument Sales-Service 18814 - 72nd Avenue S Kent, WA 98032 (206) 251-5469 FAX (800) 272-3628 FAX (206) 251-6543 (800) 666-5469 - National RADIOS ONLY ILLINOIS AJR International 9540 W Ogden Ave. Brookfield, IL 60513 (708) 387-9987 (800) 232-3965 - National FAX (708) 387-0240 INDIANA Indy Automotive Elec. 2420 E. 55th Place Indianapolis, IN 46220 (317) 253-0935 (800) 748-0422 - National FAX (317) 253-5079 MICHIGAN T.E. Hunt Auto Radio 24607 Schoenherr Warren, MI 48089 (810) 757-6630 (800) 624-2726 - National FAX (810) 757-6407 CELLULAR TELEPHONE ONLY OKLAHOMA Audio Tronics 4301 Will Rogers Pkwy Suite 950 Oklahoma City, OK 73108 (405) 947-8100 (888) 947-8100 - National FAX (405) 943-4172 Fig 1: Service Writer/Customer Check List - Form Fig 2: Reception/Noise Concern - Form Fig 3: Radio Identification List - Buick Fig 4: Radio Identification List - Cadillac Fig 5: Radio Identification List - Chevrolet Fig 6: Radio Identification List - GEO Fig 7: Radio Identification List - Oldsmobile Fig 8: Radio Identification List - Pontiac Fig 9: Radio Identification List - Trucks